SAP iXp Intern - HCM Customer Community
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
- Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
- Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
- Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
What you’ll do:
Title: SAP iXp Intern – Software Development
Location: Newtown Square, PA (open to additional locations or remote)
Expected start date: June or July 2025
Hours: 40 per week for 12 months
As the HCM Customer Community Intern, you will support the development and growth of a dynamic online community that serves as a key customer engagement platform. This role focuses on assisting with community management, supporting adoption and usage marketing efforts, and contributing to lead generation and overall community-building initiatives that drive customer advocacy and renewals. You’ll work closely with cross-functional teams to enhance customer experience, drive engagement, and uncover upsell and cross-sell opportunities.
This is an excellent opportunity to gain hands-on experience in community management and marketing within a leading global organization, while also contributing to strategic efforts that drive customer success and business growth. You will have the opportunity to support and contribute to the following initiatives:
- Community Management: Assist in overseeing the daily operations of the online community to ensure it is engaging and welcoming for all users.
- Content Creation and Governance: Help source, create, and prioritize engaging content to stimulate discussions, drive actions, and provide value to community members.
- Data Analysis: Monitor community engagement metrics and feedback to support continuous improvement efforts for community features and offerings.
- Cross-Team Collaboration: Collaborate with marketing, sales, and customer support teams to align community initiatives with business goals, helping to identify and capitalize on upsell and cross-sell opportunities.
Tasks of the Role:
- Create and assist in developing engaging content for community newsletters, homepage videos, and promotional materials.
- Work with SAP Community stakeholders to analyze web traffic and engagement metrics using key performance indicators (KPIs).
- Collect and provide actionable community feedback to HCM management and relevant teams.
- Identify new marketing and outreach opportunities to promote the community and HCM products.
- Collaborate with HCM teams to stay updated on new product features, services, and innovations for strategic promotion within the community.
- Assist with the monitoring of logins, access issues, and address customer comments and queries promptly.
- Support the governance of blog publishing and ensure content is published on time.
- Regularly review SAP SuccessFactors pages with page owners to ensure content is fresh and links are up-to-date.
- Maintain Technical Knowledge Boards (TKBs) and assist in updating them with relevant information.
What you bring
- Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program
- 1-3 years of work experience in community management, marketing, or a related role.
- Experience with launching or supporting community initiatives (e.g., online forums, ambassador programs, event series, or email newsletters).
- Strong verbal and written communication skills.
- Ability to analyze website traffic and customer engagement metrics.
- Basic knowledge of online marketing practices and channels.
- Self-starter with the ability to manage projects independently and prioritize tasks effectively to meet deadlines.
- Highly organized, able to handle multiple projects simultaneously, with attention to detail and creativity.
- A positive, "can-do" attitude with a strong commitment to delivering results.
- Previous experience with SAP or familiarity with SAP internal processes is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with Adobe Analytics, Power BI, or similar tools is preferred.
- Strong work ethic, with experience in leading projects to successful completion under tight timelines.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is [[customSalaryListing]] USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits.