Field Service Engineer (Low Voltage Drives)
Link to the role: Field Service Engineer (Low Voltage Drives) | Chicago, Illinois, United States of America | Siemens
Field Service Engineer (Low Voltage Drives)
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Become the driving force of digital transformation! Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. Joining our Digital Enterprise Services team means you’ll have the opportunity to impact the complete value chain from classic product related services (support services, learning services, field service, maintenance, and upgrades) to innovative data-based services (cyber security, analytical services, and cloud technology) which let customers leverage opportunities in the digitalization era. The overall goal of Digital Enterprise Services is to support customers in increasing plant availability, production quality, and enhance productivity.
In the Service Delivery Low Voltage Drives Field Service Engineer role, you will support industrial automation products in an onsite field service capacity.
We are looking for a Field Service Engineer. This position can be located in Michigan, Ohio, Indiana or Illinois.
You'll make an impact by:
Cognitive Flexibility – Support customers across traditional learning, support, service, and data analysis functions. You will have to remain agile and shift across these roles as customer demands and team resources change.
Customer Focus – Deliver product and systems support including install, commissioning, maintenance, and evaluation of customer equipment and systems. Provide customized service during scheduled and emergency situations remotely or onsite and provide 2nd and 3rd level user support. Not only are you considered the expert, but you effectively transfer this knowledge to customers through individual / group technical learning courses that you curate from external vendors or develop and maintain yourself. Your customer focus allows you to learn about customers’ needs and uncover new business opportunities and service offerings for Siemens.
Problem Solving – Use your Critical thinking and detailed systems analysis / evaluation techniques to assess trace and diagnostic information, recommend solutions or next steps, and guide field service personnel or other specialists to solve issues. Initiate improvements by escalating towards the next higher level (e.g., Development or Subject Matter Expert’s) if required. May analyze and enrich data by deploying various kinds of data analytic methods while diagnosing, clarifying, and resolving technical problems.
Active Learner – Learning & development is foundational as you seek to improve your own knowledge and skill set, while also utilizing proven learning strategies to enrich the team and customers you interact with.
Complex System Thinking – You can view systems or processes from a broad perspective that includes seeing overall structures, patterns, and cycles in systems/processes, rather than seeing only specific components.
You’ll win us over by having the following qualifications:
- 2-year technical degree in Mechatronics preferred, or equivalent controls automation experience or similar degree.
- 2+ years’ experience with low voltage drives required.
- 2+ years’ experience in industrial automation and digitalization
- Ability to travel up to 75%
- Would consider senior level experience, which would impact pay transparency range.
- Experience with Sinamics AC or DC Drives and/or Masterdrives, SiMotion, SiMotion Scout, Step7-classic, Simatic TDC, TIA-portal, communications protocols Profibus & ProfiNet, and Siemens HMI systems
- Professional know-how and experience in multiple roles: Field Service, Learning Services, Customer Support, and/or Data Analytics
You’ll benefit from:
- Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
- The pay range for this position is $59,400-$101,900. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
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