IT Service Technician
Position Overview:
You may know us as a company with great food…You may also know us from being named to the Fortune Magazine’s “100 Best Companies to Work For®”- seven years in a row! What you may not know is how much fun Cheesecake Internships are!
As a Cheesecake Technical Support Intern you will play an integral part in supporting our Information Technology department by assisting with ongoing projects and responsibilities that relate to your future career. You’ll have the opportunity to learn the ins and outs of how a Information Technology department functions by interacting with the entire team as well as cross functionally with other departments.
Reporting to the Manager of IT Service Desk you will work with a Technical Support Team team of 8 of staff members on team], located in Calabasas Hills, CA, supporting the [Technology Support function for a global $2.5 billion public company with over 200 full-service restaurants and more than 40,000 staff members.
Here’s more of what you will get to do:
· Upgrading Computers
· Support Technology need for Corporate and Restaurants
· Work on Documentation of Knowledge Management
· Handling Trouble Tickets
· Password Resets
You’ll thrive in this internship if you are:
· A strong communicator: You’re capable of articulating a message in a clear, concise and conversational manner.
· Service minded: You’re a people person who effortlessly provides exceptional support whether it’s over the phone or in person.
· A team player: You love collaboration and always show respect for the views and contributions of others.
· A creative problem-solver: You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue.
Requirements:
· Currently enrolled in a post-secondary educational institution.
· Completed a minimum 2 years in post-secondary education.
· Majoring in Information Technology or related field.
· Minimum GPA of 3.0.
· Available to work a minimum of 40 hours per week
· Proficient in computer upgrades
· Proficient in MS Office (Word, Excel, Outlook, PowerPoint)