Spring Internship - Guest Relations

Departmental Overview: The Guest Experience and Admission Analytics Department is responsible for box office sales for the Museum, Hatch Show Print Tours, Historic RCA Studio B Tours, and other publicly ticketed events and programs. The Department manages staff that impacts the guest experience, such as but not limited to Box Office Sales, Information Desk, Membership Desk, greeters, tour guides, reservationists and ushers all while providing excellent customer service and hitting revenue goals.

Internship Overview:The Country Music Hall of Fame® and Museum offers unpaid internships that advance the educational goals of the student as well as the Museum’s mission. Internships are designed for a minimum commitment of 20 hours per week for a minimum of 12 weeks with consideration given to individual university requirements. Additional adjustments to the 12 week, 20 hour schedule will be at the discretion of the internship supervisor. Educational programs which operate on a quarterly basis will be accommodated. Motivated students who are seeking hands-on experiences in a team-oriented environment will find excellent opportunities at the Museum.

The Guest Relations intern will consistently provide strong customer service and be able to make decisions and work well in a fast-paced environment. Candidates should have strong verbal/written communication and organizational skills. An open, friendly attitude and pro-active work ethic are essential. The intern will assist Guest Relations management in functions relating to the daily operations of front line staff.